Shipping Policy

Thank you for visiting and shopping at DOMAIN (SWASTIK AGENCY (SUNDER MASALA) ).

Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3-4 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout depending on your location and the type of shipping selected based on available options at the time.

Express delivery is only available in limited pin codes, we are working to expand the list of serviceable pin codes for express delivery and will be updating the same regularly.

Delivery delays can occasionally occur and you can reach out to sundermasalaecom@gmail.com to enquire about the status of your order. Please give 48 hrs during normal BWD (Business Working Days – Mon to Fri, 10AM – 5PM IST) for us to get back to you.

Shipment to P.O. boxes or APO/FPO addresses

DOMAIN (SWASTIK AGENCY (SUNDER MASALA)) currently ships to addresses of the Indian Sub-Continent.

Please note that currently, we do NOT ship to PO Boxes or APO/FPO addresses and any orders with these addresses may be canceled at any time due to non-serviceability.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

Customs, Duties and Taxes

DOMAIN (SWASTIK AGENCY (SUNDER MASALA)) ships the product with a fully furnished GST Invoice in line with the statutory requirements to execute this sale – any local taxes, levies, or other charges applicable on your order is not the responsibility of the website and/or its subsidiaries, partners, parent company or representatives. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes except GST, etc.).

Damages

We do our best to ensure that all packages are well packaged with the required protective layers based on the products purchased to ensure the items are delivered to you intact and without any damage.

However in the rare case that there are still any damages of the same, please do get in touch with us with images of the product and original packaging as delivered to you. Kindly note that you would be required to file a claim with the shipping partner for transit damages, meanwhile we will do our best to resolve your issue in any way necessary to ensure your experience on the delivery does not taint your experience of our products or services.

International Shipping Policy

Please note that the free shipping policy will apply only if specified so as part of promotional campaigns or special offers.

A complete postal address including pin code, email id and contact number is essential to help us ship your order. Kindly cross-check your pin-code and contact number before you complete your order. If the ordered item is in stock, it will be packed and dispatched from our warehouse within 3 working days.

However if some of the ordered items are not in stock, then we will get them produced and have them dispatched within 10 working days of the order being placed. We will keep you informed under such circumstances. Our courier partners will be able to deliver the shipment to you between Monday to Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

As soon as your package is dispatched, we will email you your order tracking details. Kindly bear with us until then. For any further clarifications, please contact us at sundermasalaecom@gmail.com.